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Cancellation & No-Show Policy

Effective Date: January 1, 2025

Cancellation Window

We require at least 24 hours notice to cancel or reschedule an appointment. This allows us to offer the time slot to another client and ensures our team can plan accordingly.

Late Cancellations

Appointments cancelled with less than 24 hours notice will be subject to a late cancellation fee of 50% of the scheduled service price.

No-Shows

Clients who do not show up for their scheduled appointment without any notification will be charged 100% of the scheduled service price. Repeated no-shows may result in the requirement of a deposit for future bookings.

Deposits

Certain services, including microblading, permanent makeup, and multi-hour treatments, require a non-refundable deposit at the time of booking. This deposit is applied toward the total service cost.

If you cancel within the allowed window (24+ hours), your deposit may be applied to a rescheduled appointment at our discretion.

Late Arrivals

If you arrive more than 15 minutes late, we may need to shorten your service or reschedule your appointment to avoid impacting other clients. The full service fee may still apply.

How to Cancel or Reschedule

You can cancel or reschedule through:

Membership Appointments

The same cancellation policy applies to membership appointments. Late cancellations or no-shows for membership credits will result in forfeiture of that credit for the billing period.

Exceptions

We understand emergencies happen. If you have an emergency, please contact us as soon as possible and we will do our best to accommodate you without penalty.

Questions?

If you have questions about our cancellation policy, please call us at (773) 942-6336 or visit any of our 3 Chicagoland locations.

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